Terms & Conditions

Welcome to DocsPivot. These Terms & Conditions govern your access to and use of the DocsPivot website, applications, dashboards, and AI-powered document analysis services.

DocsPivot provides tools for analyzing, summarizing, reviewing, and processing documents in formats including Microsoft Word (DOC/DOCX), PowerPoint (PPT/PPTX), PDF, and Excel (XLS/XLSX). Our services may also include AI-powered content analysis, document insights, and text humanization features.

The website and services are operated by the following provider:

DocsPivot is the name of the online platform through which these services are provided.

You must be legally capable of entering into a binding agreement to use our services. If you are under the age of legal majority in your jurisdiction, you may use the services only with the involvement and consent of a parent or legal guardian, where permitted by law.

If you create an account, you agree to:

• Provide accurate and complete registration information.
• Keep your login credentials confidential.
• Maintain the security of your account.
• Notify us promptly of any unauthorized access.
• Accept responsibility for activities conducted through your account, subject to applicable law.

We reserve the right to suspend or restrict accounts that violate these Terms & Conditions or pose a security risk.

DocsPivot provides document analytics and AI-assisted processing tools that may include:

• PDF Analysis:Extracting information, summarizing content, and identifying key points in PDF files.
• Word Document Analysis:Reviewing and summarizing DOC and DOCX files.
• PowerPoint Analysis:Analyzing presentations, slide content, and key information.
• Excel Analysis:Reviewing spreadsheets, identifying patterns, summarizing data, and generating insights.
• AI Document Analyzer:Answering questions about uploaded documents and generating content-based insights.
• AI Text Humanization:Rewriting AI-generated or other text into more natural-sounding language while attempting to preserve its intended meaning.
• Document Insights:Identifying important information, extracting relevant content, and organizing findings.

Features may change, be added, or be discontinued as the platform develops. Some features may require registration, a paid subscription, or usage credits.

You agree to use DocsPivot only for lawful purposes. You must not:

• Upload documents that you do not own or have permission to use.
• Upload content that infringes copyright, intellectual property, privacy, or other legal rights.
• Use the platform to process unlawful, fraudulent, defamatory, or malicious material.
• Upload malware, viruses, or files designed to compromise our systems.
• Attempt to gain unauthorized access to our website, systems, databases, or other users' accounts.
• Reverse engineer, exploit, disrupt, or interfere with the platform except where applicable law expressly permits it.
• Use automated tools to overload, scrape, or abuse our services without authorization.
• Use the platform to facilitate academic fraud, impersonation, plagiarism, or other dishonest activities.
• Circumvent subscription limits, payment systems, security measures, or usage restrictions.

We may investigate suspected violations and take appropriate action, including restricting access or suspending accounts where reasonably necessary and legally permitted.

By uploading content, you confirm that you have the necessary rights and permissions to submit it for processing.

You grant DocsPivot a limited, non-exclusive permission to access, process, reproduce, and temporarily store your uploaded content only as reasonably necessary to provide, secure, and maintain the services, subject to our Privacy Policy and applicable law.

You are responsible for ensuring that your uploaded files do not contain information that you are not authorized to disclose or process.

You should avoid uploading highly sensitive personal, financial, medical, confidential business, or other restricted information unless you have confirmed that doing so is appropriate and permitted.

DocsPivot uses artificial intelligence and automated technologies to analyze documents and generate responses, summaries, insights, and rewritten text.

You acknowledge that:

You are responsible for reviewing and verifying all results before relying on, publishing, submitting, or distributing them.

DocsPivot is a productivity and information-processing tool. It does not replace qualified professional advice or independent review where required.

DocsPivot may assist with document review, research, writing, data analysis, and productivity. You are responsible for using these features in accordance with the rules and requirements of your school, university, employer, publisher, or professional organization.

You must not misrepresent AI-generated or modified content as original work where such representation would violate applicable rules, contractual obligations, or academic integrity policies.

You are responsible for citing sources, verifying facts, and obtaining any required permissions before using generated content.

The DocsPivot name, branding, website design, software, interface, logos, and original platform materials are owned by or licensed to the relevant rights holder and are protected by applicable intellectual property laws.

Except as expressly permitted by law or authorized by us in writing, you may not copy, modify, distribute, sell, reproduce, or commercially exploit our proprietary platform materials.

Subject to third-party rights and applicable law, you may use the results generated through DocsPivot for lawful personal or commercial purposes. You remain responsible for checking whether your intended use infringes another party's rights or violates applicable law.

Certain DocsPivot features may be offered through paid subscriptions, usage-based plans, or credit packages.

Where applicable, the following conditions apply:

• Prices, billing periods, usage limits, and included features will be displayed before purchase.
• You agree to pay all applicable fees associated with your selected plan.
• Subscription fees may be charged in advance for the applicable billing period.
• Recurring subscriptions will renew automatically where this is disclosed during purchase, unless cancelled before the renewal date.
• You are responsible for managing your subscription and reviewing renewal terms.
• We may change our prices or subscription features prospectively, subject to applicable notice requirements and law.
• Taxes, including applicable GST or other transaction taxes, may apply.

Any refund, cancellation, or renewal conditions will be disclosed in the applicable purchase terms and Refund Policy.

You may cancel a subscription using the cancellation method provided in your account or by contacting us at info@docspivot.com.

Unless otherwise stated at the time of purchase or required by law, cancellation will prevent future renewals but will not necessarily refund fees already paid for the current billing period.

Refund eligibility will be assessed in accordance with our Refund Policy, the applicable purchase terms, and any non-excludable rights under applicable consumer protection laws.

If you believe you have been incorrectly charged, please contact our support team with your account details and relevant transaction information.

Your use of DocsPivot is also governed by our Privacy Policy, which explains how we collect, use, store, disclose, and protect personal information and uploaded documents.

We process information as reasonably necessary to provide our services, maintain platform security, troubleshoot issues, and meet legal obligations.

We may use third-party service providers, including hosting, payment, and AI-processing providers, to operate DocsPivot. Where these providers process personal information, such processing is subject to applicable contractual safeguards and legal requirements.

We do not promise that internet transmissions or electronic storage will be completely secure. We take reasonable measures to protect information against unauthorized access, loss, misuse, or disclosure.

DocsPivot may rely on or integrate with third-party services, including AI models, cloud hosting providers, payment processors, and external software.

These third-party services may be governed by separate terms and privacy policies. We are not responsible for independent third-party services to the extent permitted by law.

We may change or discontinue integrations when necessary for operational, security, legal, or business reasons.

We aim to maintain reliable access to DocsPivot but do not guarantee uninterrupted or error-free operation.

The platform may occasionally be unavailable due to maintenance, updates, technical issues, network failures, third-party service interruptions, or circumstances beyond our reasonable control.

We may modify, suspend, or discontinue any feature where reasonably necessary. Where required by applicable law or a paid-service agreement, we will provide appropriate notice or remedies.

To the maximum extent permitted by applicable law, DocsPivot is provided on an “as available” basis.

We do not warrant that:

• The platform will always be available or error-free.
• Every document format or file will be processed successfully.
• AI-generated results will be accurate, complete, reliable, or suitable for a particular purpose.
• The service will meet every user's specific requirements.
• Use of the platform will produce a particular academic, commercial, or professional outcome.

To the maximum extent permitted by applicable law, Sydney Wholesale Trading Pty Ltd, trading as GLOBAL ONLINE SERVICES, will not be liable for indirect, incidental, special, or consequential losses arising from your use of DocsPivot, including loss of profits, business opportunities, data, or anticipated savings.

You are responsible for maintaining appropriate backups of your original documents and independently verifying important outputs before relying on them.

Where liability may lawfully be limited, it will be limited to the extent permitted by applicable law and the circumstances of the claim.

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, and reasonable costs arising from your unlawful use of DocsPivot, your material breach of these Terms, or your infringement of another party's rights.

This provision does not require you to indemnify us for losses caused by our own conduct where such an obligation would be unlawful.

You may stop using DocsPivot at any time and may request account deletion through the available account settings or by contacting our support team.

We may suspend or terminate your access where reasonably necessary due to a material breach of these Terms, suspected fraud, security threats, non-payment, or legal requirements.

Where appropriate and legally permitted, we will provide notice and an opportunity to resolve the issue.

Termination does not remove rights or obligations that arose before termination. Data handling following termination will be governed by our Privacy Policy and applicable law.

We may update these Terms & Conditions from time to time to reflect changes in our services, technology, business operations, or legal obligations.

The revised version will be published on this page with an updated effective date. Where required by law, we will provide additional notice or obtain consent.

Your continued use of DocsPivot after updated terms take effect constitutes acceptance of the revised terms to the extent permitted by applicable law. If you do not agree, you should discontinue using the affected services.

These Terms & Conditions are governed by the laws applicable in New South Wales, Australia, subject to any mandatory consumer protection laws that apply to you.

The parties will endeavour to resolve disputes through good-faith communication before pursuing formal proceedings.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary. The remaining provisions will continue in effect.

These Terms & Conditions, together with our Privacy Policy, Refund Policy, and any applicable subscription or service-specific terms, form the agreement governing your use of DocsPivot, to the extent permitted by law.

If a service-specific agreement conflicts with these Terms, the applicable service-specific agreement will prevail for that service to the extent of the conflict.

If you have questions, concerns, or complaints about these Terms & Conditions or the DocsPivot platform, please contact us:

We will endeavour to respond to enquiries within a reasonable timeframe.